Refunds and exchanges
Returning your product if it’s unwanted:
If you are not completely satisfied with your purchase you can return your items within 60 days following receipt or your parcel.
In any case the item must be returned in unused condition in its original package.
Any item that is not in the same condition as it was shipped will not be accepted as a return.
Shipping costs are non-refundable and return shipping fees are the responsibility of the customer.
Returning your product because it has a fault:
If the goods are damaged, faulty on arrival or we sent you incorrect order please contact us within 48 hours and we will arrange replacement of the goods or issue refund (we will also refund your initial postage and packing charges).
In case any defects occur after a period of time, return is possible if there are obvious manufacturing defects. In this case all returns must be approved by Linen Tales and the purchase of returned item must be not older than one year.
If you want to return linen items such as Duvet Cover Set, Sheet Set, or Pyjama Set, you can not return them individually; they must be returned as the whole set.
How to return?
1. Please include the return form and fill in the code that best explains the reasons for your return.
2. Place the Return form together with the item(s) you wish to return in a suitable bag/box.
3. Send it to the address below:
UAB BALTIC FLAX (Shipment Department) Vytenio st. 52
Ph. 370 659 89 549
For your protection please ensure that your return is shipped with Recorded Delivery (and it has a tracking number).
Linen Tales is not responsible for returns that are lost in the mail.